Introduction

Sin City Chill ("we," "us," or "our") operates the website sincitychill.com and provides HVAC and energy-efficient window services in Las Vegas and the surrounding metropolitan area. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our website, request a quote, schedule a service, or otherwise engage with us.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use our website or services.

Information We Collect

Information you provide directly

• Contact details: name, email, phone number, address, ZIP code.
• Property information: home size, system age, current utility bill ranges (when voluntarily provided).
• Service preferences: type of evaluation requested, timeline, communication language preference.
• Communications: messages you send to us by form, email, phone, or text.

Information collected automatically

• Device and browser information: IP address, browser type, operating system, device identifiers.
• Usage data: pages viewed, time spent, referring URL, click paths.
• Cookies and similar technologies — see Section 5.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested estimates, evaluations, or services.
• Schedule, confirm, and complete service appointments.
• Send service-related notifications (appointment confirmations, follow-ups, warranty reminders).
• Process payments and maintain financial records.
• Improve our website, services, and customer experience.
• Comply with legal obligations, including IRA tax credit documentation when applicable.
• Send marketing communications about our services — only if you have opted in. You may unsubscribe at any time.

Sharing & Disclosure

We do not sell your personal information. We share it only as described below:

• Service providers: Trusted vendors who help us operate (e.g., CRM, scheduling, payment processors, email delivery).
• Financing partners: Only with your explicit consent if you apply for financing through us.
• Legal compliance: When required by law, subpoena, court order, or to protect rights, property, or safety.
• Business transfers: In connection with a merger, sale, or acquisition — with notice to you when feasible.

Cookies & Tracking

We use cookies and similar technologies to operate the website, remember your preferences (such as language selection), analyze traffic, and measure marketing performance. Cookie categories we use:

• Essential cookies: Required for the website to function (e.g., language toggle persistence).
• Analytics cookies: Help us understand how the site is used, in aggregate.
• Marketing cookies: Used to measure ad performance — only loaded if you consent.

You can manage or disable cookies through your browser settings. Note: disabling essential cookies may affect site functionality.

Your Rights (CCPA & Similar)

Depending on your state of residence (especially California), you may have the following rights regarding your personal information:

• Right to know what personal information we collect and how we use it.
• Right to access a copy of your personal information.
• Right to request deletion of your personal information.
• Right to correct inaccurate information.
• Right to opt out of the sale or sharing of personal information (we do not sell personal information).
• Right to non-discrimination for exercising any of these rights.

To exercise any of these rights, contact us at info@sincitychill.com. We will verify your identity before responding and respond within 45 days.

Data Security

We use commercially reasonable safeguards — encrypted transmission (HTTPS), access controls, and limited employee access — to protect personal information. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account or our communications.

Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations (tax records, warranty documentation), resolve disputes, and enforce agreements. Inactive lead information is purged after 36 months unless legal requirements dictate otherwise.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will indicate when the latest revision took effect. Material changes will be communicated through our website or by email when appropriate.

Contact Us

For questions, requests, or complaints about this Privacy Policy or our data practices, please contact us: